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Very solid tool in regards to helping us source candidates that we are looking for. The ability to obtain phone and email addresses are also a step up from our other provider which only allows "Inmails." The ability to clone profiles and run campaigns enables us to run very impactful and targeted searches. Account management and support is terrific, their willingness to help you when you are stuck or experiencing unexpected results if greatly appreciated.
The tool itself is powerful and compelling for behavioral assessments. Our specific team (Mid Atlantic) is phenomenal and is truly a partner of ours. The training provided was also very impactful and enabled us to quickly adopt the tool and be able to perform effective readbacks to our businesses and candidates.
We successfully implemented iCIMS' CRM, Core ATS, Int/Ext Career Site, Video Studio and Onboarding modules globally across 30 countries. We replaced SuccessFactors' Core ATS, Career Sites and ONB modules. Significant UI and process flow improvements. Phase 1: launch in US/CAN 2/23 Phase 2: launch CRM and US Text Recruit 6/23 Phase 3: launch all modules globally 4/24 Implementation team was quite good overall. Core ATS team in particular were responsive, knowledgeable and easy to work with. Additional modules like CRM, Video Studio and Career Site implementation teams were less effective. Support significantly dropped post go-live using ticket system. Quite satisfied overall with our ATS switch. Like that we have the same Account Manager since our initial demo and RFP process. Happy to share our learnings and experiences with those considering iCIMS or compare notes with those currently using iCIMS.
My Indeed support team has been phenomenal.
We began our relationship with Talent Wall in 2020, prior to their joining Crosschq. We paused the relationship late 2023, returning in a consolidated footprint in 2025. Reimplementation was a bit bumpier than initial but driven in part by our scope. The Crosschq team has been very responsive and flexible in supporting our needs.
We have been working with Sterling since 2020, outsourcing our background checks during the first few months of COVID. Sterling recently merged with First Advantage. Sterling has been incredibly flexible and collaborative with our teams, supporting our complex requirements.
We have been using Greenhouse for 6 years. Scorecard functionality is rubust and flexible. Workflow is fully customizable at the requisiton level, which does create some challenges within our decentralized recruiting structure as there is no option for creating hard stops.